Fine Point handmade nail art world Fine Point Nails

Shipping & Returns

Shipping

We currently ship to addresses in the United States only. Tracking information is provided when available. Available shipping options and charges are shown at checkout.

Standard shipping is $6.99 for orders under $35. Orders of $35 or more qualify for free standard shipping.

Returns for orders placed on finepointnails.com

You may request a return within 14 days of delivery for an unopened, unused kit in its original packaging with any hygiene seal intact. For hygiene reasons, kits that have been opened, unsealed or worn are not eligible for a change-of-mind return. This does not affect your rights regarding items that arrive damaged, defective, incorrect or incomplete, or any rights under applicable law.

Start a return or exchange request online → Customers can submit the request, upload photos, and follow the status from the online portal. Guest customers receive a secure link after entering their order number and billing email.

How the online return process works

  1. Open the Fine Point returns portal. Signed-in customers can start from their order; guest customers enter the order number and billing email to receive a secure access link by email.
  2. Select the item and quantity, choose a refund or exchange, explain the reason, and upload photos when the item is damaged, defective, incorrect or incomplete.
  3. Fine Point reviews the request and sends the decision by email. If approved, the status page shows the return method, who pays return shipping and the applicable instructions.
  4. Follow the approved instructions. For an order fulfilled through Amazon Multi-Channel Fulfillment (MCF), Fine Point creates the return authorization manually in Seller Central; customers should not send a parcel to an Amazon warehouse without our authorization.
  5. Add the carrier tracking number on the status page. The timeline and email updates show when the request is received, reviewed, approved, in transit, received and completed.
  6. After the parcel is received and checked, Fine Point processes an approved refund to the original website payment method or completes the exchange manually.
Fine Point online returns portal with order lookup
Guest customers start with the order number and billing email. Select the image to enlarge.
Fine Point return request status page with instructions and timeline
An example status page shows return instructions, tracking and the timeline. The order and tracking shown are demo values. Select the image to enlarge.

If you cannot use the online portal

  1. Email finepointteam@gmail.com within 14 days of delivery. Include your Fine Point order number, the item you wish to return and the reason. For a damaged or incorrect item, please include photos if possible.
  2. Wait for our return instructions. For an order fulfilled through Amazon Multi-Channel Fulfillment (MCF), we will create a return authorization in Seller Central and send you the applicable return document, address or drop-off instructions. The authorization slip must be included in the parcel when a mailing return is used.
  3. Return the item using the approved instructions. Do not send it to the address on the original delivery label or to an Amazon warehouse without a return authorization; an unregistered parcel may not be matched to your order.

Who pays return shipping?

For a return without a product or fulfillment issue, including a change of mind, a preference for another style or a size chosen in error, the buyer pays the return shipping cost. An MCF return mailing document is not necessarily a prepaid postage label; we will explain the available return method before you send the item. If we confirm that an item was damaged, defective, incorrect or incomplete, we will cover reasonable return shipping if a return is needed, or arrange another appropriate resolution.

Refunds

Once the return is received and its condition is confirmed, we will process any approved refund to the original payment method used on finepointnails.com. Refunds are based on the amount actually paid for the returned item after any discount. The original outbound shipping charge is not refunded for a change-of-mind return; if we made an error or the item arrived damaged or defective, we will review the full remedy as appropriate. Your payment provider may take additional time to post the refund. Amazon does not issue refunds for orders placed on our website.

Orders placed on Amazon.com are handled through the Amazon order and return process, not this website’s return request process. Questions? Contact Fine Point.